Tuesday, September 2, 2014

First bill received after TWC Maxx upgrade, now seeing Monthly Services as "Extreme Internet & Ultimate 300 Upgrade", same price

I have received my first bill after I got the TWC Maxx upgrade in mid-August. The 'Monthly Services' portion of the bill has changed from Standard Internet ($57.99) with Extreme Upgrade ($20) for a total of $77.99, to "Extreme Internet & Ultimate 300 Upgrade"; still at the $77.99 monthly price. I only have internet from TWC.

TWC bill pre-TWC Maxx upgrade

TWC bill post-TWC Maxx upgrade

I think this is somewhat misleading as I believe since I was on the Extreme plan I should be on the Ultimate 200 plan as implied by the letter I received from TWC informing me I was getting updated speeds.